Payment Policy

Fees and Payments

This fees and payments policy (“FPP Policy”), together with the Terms and Condition describes The Company’s accepted payment methods, and Company’s policies and procedures in relation to acceptance of fees and payments towards the services offered through the Platforms. The Company’s primary object is to ensure that the Platforms are user friendly and equipped with reasonably expected security infrastructure to protect any financial information which may be shared by Users.

Users are required to peruse and understand the terms of this FPP Policy. If you do not agree to the terms contained in this FPP Policy, you are advised not to accept the Terms and Condition and this FPP Policy and may forthwith leave and stop using the Platforms. The terms contained in this FPP Policy shall be accepted without modification and accordingly, you agree to be bound by the terms contained herein.

Fees and Payment Options

OM ENTERPRISES does not levy any fee for browsing the Platforms. OM ENTERPRISES may, in future, consider levying fees on the Users for using the Platforms as a whole, or for use of certain features of the Platforms. In such an event, you agree to pay any such fees, as applicable. OM ENTERPRISES does not covenant or guarantee providing you with a notice prior to enforcing such a levy of fees. Your continued usage of the Platforms after such change in the fees will be considered to be your acceptance of such changes.

In order to ensure User convenience, OM ENTERPRISES offers multiple payment options to Users. OM ENTERPRISES, without prior notice to Users, reserves the right to add or delete payment options from the ones listed below:

  • Payment through net banking facilities;
  • Payment through select credit cards;
  • Payment through select debit cards;
  • Any other payment option as may be provided by OM ENTERPRISES from time to time.

The payment options referred to above shall hereinafter collectively be referred to as “Payment Options”. While reasonable endeavours are made to offer the Payment Options through varied banking channels, presently, OM ENTERPRISES accepts payments only from major, select banking avenues. OM ENTERPRISES does not accept payments made through international debit/credit cards.

It is expressly clarified that accepting a User’s payment through the Payment Options is solely at The Company’s discretion. OM ENTERPRISES reserves the right to reject payment from a User through the Payment Options for any reason whatsoever. In order to further validate a User’s transaction, The Company  may request the User to submit a copy of the User’s photo identity proof (such as the User’s PAN card), failing which, The Company reserves the right to reject a User’s payment made through the Payment Options.

While using the Payment Options, Users agree to provide correct, complete and accurate financial information such as credit/debit card details or prepaid payment instrument account details which may be stored by The Company’s third party payment gateway provider. Users shall not use a credit/debit card or prepaid instrument which is not lawfully owned by him/her or which the User has not been lawfully authorised to use. The User shall solely be responsible for the security and confidentiality of his/her financial information. The Company disclaims all liabilities that may arise as a consequence of any unauthorised use of the User’s financial information and/or identity, including, details relating the Payment Options.

The Company shall not be held responsible and shall not assume any liability in respect of any loss or damage suffered by a User owing to:

  • the exceeding of the credit/debit limit mutually agreed between the User and the issuing bank;
  • any payment issue arising out of technical glitches occurring during a transaction; or
  • a declination of transaction for reasons beyond The Company’s control.

OM ENTERPRISES reserves the right to impose limits on the number of transactions a User may undertake over the Platforms. Should the User exceed such transaction limits imposed by The Company, The Company, reserves the right to refuse to process such transactions. The Company  may refuse to process transactions emanating from Users who have suspicious or questionable transaction history on the Platforms. Should The Company be dissatisfied with the credibility of a User or the genuineness of a transaction carried out on the Platforms, The Company shall have the right to reject such transactions. OM ENTERPRISES may also choose to delay the dispatch of Products purchased by such Users or cancel the entire purchase at its sole discretion. The User agrees that OM ENTERPRISES shall not be liable for any damage, interests or claims resulting from The Company’s decision to not process a transaction or delay in the processing of a transaction on account of a User’s suspicious activity on the Platforms.

All the Products listed on the Platform are including all applicable taxes. You will be responsible for payment of all fees/costs/charges associated with the purchase of Products from us and you agree to bear any and all applicable taxes including but not limited to VAT/CST, service tax, GST, duties and cesses etc. Despite The Company’s best efforts, there may be instances of mispricing of Products on the Platforms during or after the process of purchase of Products has been carried out by the User. While thorough processes of verification are carried out prior to the publication of Product prices on the Platforms, errors and discrepancies arising out of technical glitches and time lags is unavoidable. For avoidance of doubt, The Company’s curative actions that will arise in the event of a price difference arising on the actual maximum retail price of a Product against the price published on the Platforms is set out below:

In order to process refunds, the User will be required to send an email to OM ENTERPRISES at Thereafter, the User will receive a refund if the initial mode of payment for the order was ‘cash on delivery’. If the initial mode of payment for the order was through a Payment Option other than the ‘cash on delivery’ option, The Company may transfer the refund to the User’s source account that was used to make the initial payment.

To enable Users to make payments for buying Products on the Platforms, in addition to this FPP Policy, the terms and conditions of the User’s bank, applicable financial institution and/or card issuing association may be applicable. The User’s bank, financial institution or card issuing association may decline or prevent the User from making electronic payments for buying the Products on the Platforms and OM ENTERPRISES does not control the same and hence, shall not be at any point in time held liable.

The Company may, from time to time contract with third party payment service providers including banks, to open nodal bank accounts under applicable Indian laws. This will be done to facilitate the payments between Users and other third parties, apart from OM ENTERPRISES. These third parties may include other service providers including payment aggregators, prepaid instrument providers, courier and logistic service providers etc. Upon successful delivery of the Products purchased by you through the Platforms, OM ENTERPRISES shall initiate payments to third party service providers.

If it is brought to the User’s notice that a charge has been created on his/her payment instrument(s) for purchase of Product(s) on the Platforms and the User is not aware of such purchase on the Platforms, the User is first, required to verify if his/her family members, friends or business colleagues were authorised to carry out the purchase of Product(s) on the Platforms. If, despite this, the User continues to be unable to identify the charge created on his/her payment instrument(s) for purchase of Product(s) on the Platforms, the User may report such unauthorised purchase to OM ENTERPRISES within 30 (thirty) days from the date on which the unauthorised purchase was carried out on the Platforms in order to enable OM ENTERPRISES initiate investigations.

If the User carries out a purchase on the Platforms and the payment in lieu thereof has been invalidated, OM ENTERPRISES reserves the right to retrieve the invalidated payment (“Invalidated Payment”) from the User. The User shall within 5 (five) business days from the date of receiving a written notice from OM ENTERPRISES, remit the Invalidated Payment into The Company’s bank account, details of which shall be set out in the notice. If the User fails to remit the Invalidated Payment into The Company’s bank account despite having received the notice, OM ENTERPRISES shall be entitled to initiate civil and/or criminal legal action against the defaulting User at his/her cost and peril.

Cash on Delivery: The ‘cash on delivery’ Payment Option allows Users to make a cash-only payment to The Company’s delivery executive or logistic partner at the time of delivery of the purchased Product to the User. Presently, OM ENTERPRISES offers a maximum order value of INR 10,000 (Indian Rupees Ten Thousand) under the cash on delivery Payment Option. OM ENTERPRISES reserves the right not to provide cash on delivery Payment Option for certain Products (these could be Products specified by OM ENTERPRISES or Products with value exceeding a specified amount) or locations. Users are required to peruse and accept the terms set out under the Return Policy which sets out the terms of refunds for transactions carried out using the cash on delivery Payment Option.

Grievance Redressal

Any grievances relating to the FPP Policy may be directed by you to the grievance officer of OM ENTERPRISES who can be contacted at